What is the Wunderino Adventure?

The Wunderino Adventure is your chance to be rewarded while exploring games of the Wunderino world. Each level in the Wunderino world contains a set of challenges for you to complete. When all challenges at a level has been completed you will proceed to the next level and at the same time receive...

A season is the limited time during which you can progress your Wunderino Adventure. The length of a season can vary e.g. Christmas season can be for 31 days and Easter season might be for 7 days. Your result when a season ends will be decided by the number of levels and challenges you’ve complet...

A level is basically a section of the Wunderino world. The level you are currently at will be shown in the big image at the top of the start page. To be able to proceed to the next level a set of challenges has to be completed. When all challenges for a level has been completed you will proceed t...

A challenge is simply an activity you have to complete to progress to the next level, for example; win 3 times in a row on any slot game or finish top 100 in the daily tournament. If you complete a challenge you will be rewarded with a cool badge. All your badges will be stored in the “My trophie...

How do I participate in the Wunderino Adventure?

You don’t have to do anything other than play your favorite slot games! You will automatically be part of the Wunderino Adventure. We will keep track of your activities and compare them with your challenges. Just by playing your favorite slot games you will be able to complete challenges and in t...

Can I still participate in the Wunderino Tournaments?

Yes, we still run a daily Wunderino Tournament. The Tournament is now presented in its own section on the start page. And just like before you are automatically enrolled in the daily tournament as soon as you place a minimum bet of €0,40 on any of our slot games.

Current season ends 31st Oct at 23:59 CET. The winners will be announced 1st Nov. Play on any of your favourite games to complete the different challenges for each level in order to level up. Prize pool: 1st €10 000 2nd €5 000 3rd €1 000 The first player to finish level 20 will win an extra €4...

What is a booster day?

Some days our offers are a bit more generous compared to other days. We call these days "booster days". It means we'll add a bit extra to rewards, bonuses or tournament prizes.

What do you mean by Wins in a Row?

For this challenge you need to win a number of times in a row on any slot. It needs to be wins from consecutive spins on the same game. Example: if the challenge states that you have to win 3 times in a row you need wins from 3 consecutive spins. Please note that even if you win less than what y...

What do you mean by Number of Total Wins?

To complete this challenge you need to win a number of times on any slot. Example: if you stake €0.40 and win €0.10 we still count it as a win even though technically you lost €0.30. If there is a multiplier win added to your "Number of Total Wins" challenge, e.g. "with a multiple win of at lea...

What do you mean by Number of Total Spins?

For this challenge all you have to do is to spin the number of times stated in the challenge description, on any slot. Please note that minimum stake for challenges is €0.40 (or more)

What do you mean by Multiple Over X?

To complete this challenge you need to win a number of times with a multiplier. The challenge description states how many wins and what the multiplier of each win has to be e.g. 5 win with a multiplier of 100x or above. A win multiplier is how many times larger your win is compared to your bet. ...

What do you mean by Most Wins?

In this challenge you compete against other Wunderino players in the daily tournament. Whenever you hit a win on any game, you'll also receive 1 point on the tournament leaderboard. The more wins you get, the more leaderboard points you collect. Play on ANY of your favorite games with a minimum s...

What do you mean by Most Multiples Over X

In this challenge you compete against other Wunderino players in the daily tournament. Whenever you hit a multiplier win, equal to or above, what is stated in the challenge you'll score 1 point towards the tournament leaderboard. The more multiplier wins you get, the more leaderboard tournament p...

What do you mean by Highest Multiple?

In this challenge you compete against other Wunderino players in the daily tournament. For this challenge you want a win with the highest possible win multiplier. A win multiplier is how many times larger your win is compared to your bet. Play on ANY of your favorite games with a minimum stake of...

What is being offered?

Each day there will be a new Wunderino tournament where you can win various exciting prizes. The upcoming Wunderino tournament and prizes will be announced two days in advance.

How do I participate in the Wunderino Tournaments?

You’ll be competing versus other Wunderino explorers in daily Wunderino tournaments simply by playing on your favourite games and hitting the highest single win multiplier of the day or most amount of big wins of the day. There’s no opt in required, you’re automatically enrolled in the current d...

What is a win multiplier?

A win multiplier is how many times larger your win is compared to your bet. For example: If you bet €1 and win €5 in one spin, your win multiplier of that game round is 5. If your bet was €0.50 and your win is €2, the win multiplier is 4.

How does the Big Win Tournament work?

Whenever you hit a big win on any game, you’ll also receive 1 point on the leaderboard. The more big wins you get, the more leaderboard points you’ll collect. A big win is classed as any net win that is 10 times (or larger) than your initial bet. Play on ANY of your favourite games with a minim...

How do I win a Wunderino Tournament?

To reach the top of the leaderboard you need to hit the highest single win multiplicator of the day. Your best score of the day will be saved and if you get an even higher score anywhere throughout the same day, your score will be updated accordingly. The Wunderino tournaments are based on the ...

How can I see where I stand in the Wunderino Tournament?

The top 20 prize winning positions and the current highest top 20 multiplier-scorer will be available at all times to view via our Tournament leaderboard. You can view the current day's leaderboard by clicking on the "read more" or plus-sign on the tournament area found on the start page. Use t...

What happens if there’s a tie?

In case two players have the same score at the end of a Wunderino tournament, the prize pool will be split between the two winners. Below you can find more information of how this works. In case of a 1st place tie example: Player 1: x350 single multiplier win of the day. Player 2: x350 single m...

Can I participate without my details being shown on the leaderboard?

We respect your privacy and will not publish anything other than the initials of your first and last name on the leaderboards. Should you be one of the daily prize winners, you will also receive a notification via email.

Wunderino Tournament Terms and Conditions

- Wunderino tournaments are run daily between 00:01 CET - 23:59 CET. - Minimum qualifying bet is €0,40 in order to participate in the Wunderino Tournament. - The winning criteria is based on the biggest win multiplier on a single spin or game round of the day or the most amount of big wins made t...

How do I join Wunderino?

Go to [wunderino.com/join](https://www.wunderino.com/join) and then follow our simple registration form.

Why do you need my details?

According to our Maltese gaming license we need to know everyone that is an explorer of our casino. It is called know your customer and the registration process is the first step.

I have forgotten my password?

If you forget your password, press the log in button. Underneath the email and password forms there is a link to “forgot your password”. Enter your email in the form and then click on “send instructions”. A password reset link will be sent to your registered email.

Can I close my player account?

Please contact us via live chat/email and we will give you the necessary instructions to close your account.

How can I change my personal data?

To view your account data, please log in and visit [My Profile](https://www.wunderino.com/account/profile/) to see your current personal data. If you wish to change your account data, please contact us via live chat/email and inform us about the personal information you wish to change. Our Custom...

Can I edit my account details?

To view your account details, please log in and go to “My profile”. Please contact us if you would like to change your account details.

Can I change password?

Yes, you reset your password from the login screen.

Can I turn off promotional e-mails?

Yes you can, if you feel that our promotions are boring you can contact us and ask us to exclude you from all future marketing communication.

I've got all the documents needed to verify my account. What should I do with them?

Please submit any documents for the verification process to the following email address: [hello@wunderino.com](mailto:hello@wunderino.com "hello@wunderino.com")

Do you request verification documents?

Yes, we follow regulatory requirements and will in time request that you send documents to verify the information on your account. Make sure your personal details are up to date; this will make the process quicker. It also helps us create a safe environment for all players and prevent any kind of...

When and how do you request account verification documents?

While we may request documentation at any time, we may also request verification once your account activity reaches a certain level. When required, we will contact you via email.

What type of documentation do you ask for?

It’s fairly simple, we usually request: 1. A valid ID, passport or driver's licence 2. A recent utility bill with your current address 3. A copy of both sides of the credit card used (when relevant)

What guidelines do you have for proof of address documents?

As your proof of address, we accept many kinds of documents, including landline bills, bank statements, invoice and more. If you don’t receive your bills by post, we also accept electronic bills in the form of PDFs. Your bill must contain your current registered home address and must not be more ...

What else do I need to know?

If you have any questions about our verification process or want to send your documents before we request them, feel free to contact our Customer Care team! They will inform you about tips and tricks to get your account validated as fast as possible. Or find out more on your own here.

When you have logged in to Wunderino, please press the deposit button and you will see the available deposit methods in your country.

Please allow it to take a few minutes until you can see the deposit in your player account. In rare cases, there might be delays between bank providers. Please contact us via live chat/email if your money has already been withdrawn from your bank account. Most of the time we can determine if th...

My deposit failed, how come?

Make sure to follow all steps outlined for the method you have chosen. For credit cards, check that you did not input an incorrect password/code in Verified by Visa/Mastercard secure. The most common problem is the bank, insufficient funds, please check your bank account. Does it have a spending ...

Do you charge fees on deposits?

We don’t charge any fee on our deposit and withdrawal methods.

My deposit has not reached my account?

Let’s make sure we find it! Please first check your bank account to see if the money has been deducted from your account. If it has, then contact us. We can usually confirm that the funds got stuck with our payment processors, in some cases we will ask for a print screen of the transaction just t...

How do I withdraw money from my account?

Click the top-right menu icon and then click on “Withdrawal”. Keep in mind that you generally should withdraw to the same method you deposited with.

Which methods are available for withdrawal?

You will see the methods available in your jurisdiction in the withdrawals section. Methods may differ per country and methods will be added from time to time. If you are uncertain about which method to use, please contact us and we will be happy to help.

Are there any fees on withdrawals?

We don’t charge any fee on our deposit and withdrawal methods.

When do I receive my winnings?

We take pride in getting you your money as soon as possible. Our target is that you should receive a withdrawal within 24 hours during weekdays. The speed of your withdrawal however also depends on your choice of method. Keep in mind that your withdrawal is subject to our review. We perform multi...

A bonus can come in various forms and shapes. At Wunderino you can find both deposit bonuses and free spins. A deposit bonus is optional to receive and means that we'll give you additional funds to use with your deposit. If you for example opt-in to a 100% deposit bonus and make a deposit of €20 ...

Available bonuses will appear on the My Bonus page. If you no longer see a bonus, it has probably expired and is therefore no longer available. We will also inform you by email / SMS if there is a promotion available for you. Please remember to check your email inbox from time to time.

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